Terms & Conditions

1. Agreement to these terms

These Terms & Conditions ("Terms") form a binding agreement between you and Lazy Hippo Development, a sole proprietorship registered in the Republic of Korea under Business Registration No. 121-57-33103 ("we", "us", "our").

By downloading, installing, accessing or using any of our apps or our website, you agree to these Terms. If you do not agree, do not use our services.

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

2. What these terms cover

These Terms apply to:

• The website lazyhippodev.com and its subdomains.
• Our mobile applications: Tochi, Bommi, Fosia and Bavi, together with any future app we publish.
• Our official social media profiles and any support we provide through them.

We refer to all of these together as the "Services". An individual app may publish supplementary terms; where those conflict with these Terms, the app-specific terms govern for that app.

3. Eligibility and age

You must be at least 13 years old to use the Services, or older where your local law requires it — at least 14 in South Korea, and at least 16 in parts of the European Economic Area. If you are a minor in your jurisdiction, you may use the Services only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf.

By using the Services you confirm that you meet these requirements and that you are not barred from using them under any applicable law or sanctions regime.

4. Your licence to use our apps

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use our apps on devices you own or control, for your own non-commercial use.

You may not:

• Copy, modify, translate or create derivative works of the apps, except where that right cannot be excluded by law.
• Reverse engineer, decompile or disassemble the apps, except to the extent expressly permitted by applicable law.
• Rent, lease, lend, sell, sublicense or distribute the apps.
• Remove or obscure any proprietary notices.
• Use the apps to build a competing product or to scrape our content or APIs.

This licence ends automatically if you breach these Terms or stop using the Services.

5. Your account

Some features require an account, created through Sign in with Apple or Google Sign-In. You are responsible for keeping access to your account secure and for activity that happens under it. Tell us promptly at hippo@lazyhippodev.com if you believe your account has been compromised.

You may delete your account at any time — see our data and account deletion page. Deleting your account does not automatically refund an active subscription; refunds are handled by Apple or Google as described in section 8.

6. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose, or in breach of anyone else's rights.
• Upload content that is illegal, infringing, defamatory, or that you have no right to share — including another person's medical, veterinary or financial documents without their permission.
• Interfere with, overload or attempt to gain unauthorised access to our systems, accounts or infrastructure.
• Circumvent paywalls, entitlement checks, rate limits or security measures.
• Use automated systems to access the Services in a way that degrades them for others.
• Harass, abuse or impersonate anyone, including through our social media profiles.
• Use any AI feature to generate content that is unlawful, harmful, or that you present as professional medical or veterinary advice.

7. Your content

You own your content. The journal entries, habit records, pet records, uploaded documents, tasks and other material you create or upload remain yours. We claim no ownership of it.

You grant us a limited, worldwide, royalty-free licence to host, store, copy, transmit, process and display your content solely to operate the Services for you — for example, to sync it between your devices, back it up, extract values from a document you scanned, or show it to a caregiver you have invited. This licence exists only to run the features you use, ends when you delete the content or your account, and does not permit us to use your content for advertising, training third-party models, or any purpose unrelated to providing the Services.

You are responsible for the legality of what you upload and for keeping your own copies of anything important to you. We are not a backup service of record.

8. Subscriptions and payment

Our apps are free to install. Some features require a paid subscription or a one-time purchase, with prices shown in the app in your local currency before you confirm.

Billing and renewal

• Purchases are processed by Apple (App Store) or Google (Google Play), not by us. Their terms apply to the transaction.
• Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before it ends.
• Your account is charged for renewal within 24 hours before the current period ends.
• Manage or cancel a subscription in your App Store or Google Play account settings. Deleting the app does not cancel a subscription.

Free trials

Where a free trial is offered, any unused portion is forfeited if you buy a subscription during the trial. Unless you cancel before the trial ends, it converts to a paid subscription at the price shown.

Refunds

Refunds are granted by Apple or Google under their own policies, and we generally cannot issue them directly. If you believe you were charged in error, contact us and we will help where we can. This does not affect any statutory right of withdrawal or refund you have as a consumer under the law of your country.

Price changes

We may change subscription prices. Changes apply from the next renewal period, and we will give notice in advance and obtain your consent where the platform or the law requires it.

9. Shared access and invitations

Some apps — Fosia in particular — let you invite other people to a shared profile using an invite link or QR code. If you invite someone:

• You are responsible for who you invite, and you confirm you have the right to share the records on that profile with them.
• People you approve can see the records on that profile and may add records of their own.
• You can remove a member or reset the invite code at any time. Removing someone stops future access but does not undo what they already saw.

If you join someone else's shared profile, you agree to use the records only for caring for that animal or person, and not to redistribute them.

10. Third-party services and Meta

The Services rely on third parties, including Apple, Google, Firebase, RevenueCat, OpenAI and Meta Platforms. Your use of those services is governed by their own terms and privacy policies, and we are not responsible for how they operate.

Where we interact with you through Instagram or Facebook — including comments and direct messages — Meta's terms and policies apply to that platform, alongside these Terms for the support we provide. Our use of Meta Platform data is described in section 5 of our Privacy Policy and is subject to the Meta Platform Terms and Developer Policies.

Our apps may contain links to third-party sites. We do not control them and are not responsible for their content.

11. Not professional advice

Any AI-generated content in our apps is produced automatically, may be inaccurate, and must not be treated as professional advice. Financial figures such as expense totals are informational and are not accounting or tax advice.

12. Availability and changes

We aim to keep the Services running but do not guarantee they will be uninterrupted or error-free. We may modify, suspend or discontinue any feature, app or the whole Service at any time. Where we discontinue an app or a paid feature, we will give reasonable notice and, where you have paid for a period you can no longer use, a pro-rata refund through the relevant app store where that is possible.

We may release updates that are required for continued use. Some features depend on a working internet connection or a supported OS version.

13. Our intellectual property

The Services, including their software, design, text, illustrations, mascots — Tochi, Bommi, Fosia, Bavi and the Lazy Hippo character — names, logos and trade dress, are owned by Lazy Hippo Development and protected by intellectual property law. Nothing in these Terms transfers any of those rights to you.

You may not use our names, logos or mascots without our prior written permission, except for ordinary descriptive reference to our apps.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Services will meet your requirements, that they will be uninterrupted, secure or error-free, that data extracted from documents will be accurate, or that any defect will be corrected.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. Nothing here limits your non-excludable rights as a consumer.

15. Limitation of liability

To the fullest extent permitted by law, Lazy Hippo Development will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to your use of the Services — even if we have been advised of the possibility.

Our total aggregate liability arising out of or relating to the Services is limited to the greater of (a) the amount you paid us for the Services in the twelve months before the event giving rise to the claim, or (b) USD 50.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. If you are a consumer, these limits apply only to the extent permitted by the consumer law of your country.

16. Indemnity

You agree to indemnify and hold harmless Lazy Hippo Development from any claim, demand, loss or expense, including reasonable legal fees, arising from your misuse of the Services, your breach of these Terms, your infringement of anyone's rights, or content you upload or share. This does not apply to the extent the claim results from our own breach or negligence.

17. Suspension and termination

You may stop using the Services at any time and delete your account. We may suspend or terminate your access if you materially breach these Terms, if your use creates legal risk or harm to others or to our systems, or if we are required to by law. Where it is reasonable to do so, we will give notice and a chance to put things right.

On termination, your licence ends. Sections 7 (your content ownership), 13 to 16, and 18 survive termination.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea, without regard to its conflict-of-laws rules. The courts of the Republic of Korea have jurisdiction, and the Seoul Central District Court will be the court of first instance for any dispute, unless a mandatory rule of your local law gives you the right to bring proceedings elsewhere.

If you are a consumer resident in the EEA, the UK or another jurisdiction with mandatory consumer protections, nothing in this section deprives you of the protection of the mandatory laws of your country of residence, or of your right to bring proceedings in your local courts.

We encourage you to contact us first — most issues are resolved by email far faster than by anything else.

19. Changes to these terms

We may update these Terms as our Services change. We will revise the "last updated" date above, and for material changes we will give notice in the app or by email before they take effect. If you do not accept the updated Terms, stop using the Services and delete your account. Continuing to use them after a change means you accept it.

20. Contact us